Location: Arusha, Tanzania
Intership, temporary, with perspective of full-time employment after 3 months
We are looking for candidates with strong customer service attitude, patience and attention to detail. Interns will be trained to handle customer calls (in- and outbound), and to provide information and customer support such as the remote troubleshooting of technical and service-related issues per phone.
Activities:
- To handle inbound calls from customers with varying levels of questions and concerns
- To conduct outbound calls to gather customer’s feedback for Mobisol’s customer satisfaction surveys
- To resolve customer’s questions and concerns using a computerized system
- To forward customer’s questions and concerns to the responsible department, if the problem cannot be solved by customer care
Our requirements:
- Relevant professional experience or academic background
- Knowledge of Excel spread sheets and data entry skills
- Experience in customer service in a call centre environment and/or in a high call volume environment is a strong plus
- Proven critical thinking skills that demonstrate fact finding/analysis and sound decision making
- Detail oriented and well-organized
- High level of self-motivation
- Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality at all times
- Open to work in a flexible and creative work environment with fast-evolving operations
- Fluency in English and CO specific language
We are looking forward to receiving your application to jobstz@plugintheworld.com with the subject line “Customer Care
Intern“. Deadline for application is 5
th of March 2017.
While we appreciate all responses to our request for applications, please understand that we will only contact shortlisted candidates. Mobisol is an equal opportunity employer and encourages applications
from qualified women and
men, without discrimination.
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