TPB Bank PLC is a Bank, whose vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of effective organizational development and management of its human capital in an effective way, TPB BANK PLC commits itself towards attaining, retaining and developing the highly capable and qualified workforce for TPB BANK PLC betterment and the Nation at large.
BANKING OPERATION OFFICERS DAR ES SALAAM – ( 7 POSITIONS)
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Banking Officers (7 positions) to join the Directorate of Technology and Operation team. The work stations are in Dar es salaam.
DIRECT REPORTING LINE: Branch Manager/Assistant Branch Manager/Branch Operation Manager
LOCATION: Dar es salaam.
WORK SCHEDULE: As per TPB Bank PLC Staff regulations
DIVISION: Branches
SALARY: Commensurate to the Job Advertised
POSITION OBJECTIVE
Service Customers effectively, Maintain Competitive turnaround time and process transactions accurately. His/her efficiency and courtesy often reflects the Bank’s standard of service. He/she has to ensure that both front and back office operations are performed fast, accurately and friendly.
KEY RESPONSIBILITIES
- Guide prospective customers who come over the counter for enquiries.
- Coordinate all counter activities while ensuring that quality service is provided to customers.
- Receive Cash and Cheque deposits
- Posting Transactions
- Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
- Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
- Handle Foreign Exchange Transactions
- Cross sell Banks Products to Customers
- Affixing photographs in new/continuation customer pass books
- Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
- Any other duties as may be assigned by Supervisor/BFO from time to time.
- Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
- Report Suspicious Transactions
- Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
- Issue new passbooks and ID cards to new customers.Scrutinizing and short casting customers passbooks before making payment on customer’s accounts
- Computing and charging commissions, interest and all other bank charges on customers.
- Fill delivery notes/registers for items moved from one office to another by post of dispatch.
- Balancing teller’s cash at the closure of business daily.
- Check and sign back-office entries raised by the respective clerks/tellers.
- Prepare Bank reconciliation statement timely and accurately.
- Reconcile and clear all suspended transactions
- Filing/bundling records for safe keeping in the record rooms.
CONTRIBUTES TO
- Customer – Service Delivery/Enquiries
- Efficient and Quality Service to Customers
KEY PERFORMANCE INDICATORS
- Customer Satisfaction
- Individual Productivity and Turnaround time
- Minimum Cash Differences
- Accuracy of Transactions Postings
FOR GRADING PURPOSES – DIMENSIONS
- Tellers are not permitted to hand cash to another staff member to pass on to a customer. Similarly, tellers should not accept cash from other staff members depositing cash on behalf of customers.
- Tellers must lock their cash drawers and remove the key whenever they leave their counters.
- Whenever a teller/cashier does not perform teller duties for more than 3 working days, his/her cash till should be emptied out and the cash surrendered to the Cash custodians.
EXPERIENCE AND KNOWLEDGE REQUIRED
Education:
Bachelor degree/Advance diploma in Banking, Economics, commerce, Business Administration, Finance or Accounting from any recognized University or equivalent.
Experience:
- At least 1-3 years of relevant Banking experience
- Working knowledge of Equinox Functionality
Performance Measures.
(i) Ensure quality service to customers
(ii) Collection of all commissions fees and charges at 100%
(iii)Increase of transactions and deposit value as per strategic plan
(iv)Daily days work balanced, verified and signed
(v)Adherence to TPB BANK Core Values
(vi)Reconcile all accounts and prepare required report
(vii)Compliance with service delivery standards.
The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to: recruitment@tpbbank.co.tz
Applications via other methods will not be considered. Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
TPB Bank PLC has a strong commitment to environmental, health and safety management. Late applications will not be considered. Short listed candidates may be subjected to any of the following:security clearance; a competency assessment; physical capability assessment and reference checking.
Please forward your applications before 16th June, 2017
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