Application deadline 10. Jul
- Application deadline
- 2017-07-10
- Business / Employer name
- Solaris Tanzania
- Job categories
- Customer Service
- Job Role
- Management
- Position Type
- Full Time
- Organization Type
- Private Sector
Location
Other Mwanza District
Mwanza
Description
Company description
Solaris Tanzania is a social start-up that aims to provide energy in every low-income community by empowering village entrepreneurs and households with business and technology solutions. Go visit: www.solaris.co.tz & www.facebook.com/solaristanzania
The company started its operations in the lake region of Tanzania in October 2014 with an approach that relies on 3 main pillars:
• An efficient solar technology that suits the needs of entrepreneurs and households. To do so, the Solaris station can charge up to 9 electronic devices at once (lamps, phones, etc.). Systems start from 20W up to 80W + TV.
• A micro-credit system that removes the upfront cost constraint that prevented many entrepreneurs from launching such venture. The customer benefits from a “pay-as-you-go” offer and unlocks the device through mobile payments. After the repayment period, the client owns the device.
• A free after sales is offered during the repayment period, through a team of local mentors who visit clients whenever they need support and technical maintenance.
Job description
We are looking for our Head of After-sales Department.
The After-sales department includes:
• Installers who set up the solar home systems at our customers’ house
• After-sales agents going on the field to solve issues of our customers
• Callers who take care of delinquent customers
• Coordinators who give priorities to these three teams
The manager will be responsible for the management of the department and his team members. The manager will be reporting directly to the top management of Solaris Tanzania. Among the main missions of the manager:
Projects
Lead projects to optimize the organization and the efficiency of the department. These projects include:
• Data analysis
• Field surveys
• Process designing
• Training
Training
Make sure all the teams respect the key processes of the department. This includes:
• Do quality control on the field to understand the issues faced by the teams
• Design a training (Power Point)
• Deliver the training to the teams
Designing the department
• Update the processes of the department to optimize the fit with the reality of the field
• Design relevant KPIs and observe their evolution
• Update the split of the region per After-sales agent
Recruiting
• Design a recruiting planning
• Organize the recruiting sessions
• Run the interviews and the tests
Budgeting
• Assign every resource to optimize the efficiency of the department
• Design monthly budgets
• Be fully responsible and independent with this budget
Communication
• Bottom-up: raise to the top management the issues met by the field teams
• Top-down: communicate to the team the new processes and policies set by the top management
Job profile
• Licence, master or equivalent level
• Previous management experiences are required, showing good record of at least 5 years of labour experiences and After-sales related.
• Good understanding of Solar and energy main challenges and previous experience into the energy sector is a plus
• The candidate should show rigor and be processes oriented
• The candidate should show high organizational skills
• The candidate should show autonomy
• The candidate should show creativity to solve challenges
• The candidate should show high communication skills (towards the teams and the top management)
• The candidate should be computer skilled and numerically literate: Word, Excel and Power Point should be fully mastered
• English and swahili proficiency
Position details
• Location: based in the lake region, Tanzania
• Starting date: as soon as possible
• Remuneration: according to profile
Solaris Tanzania is a social start-up that aims to provide energy in every low-income community by empowering village entrepreneurs and households with business and technology solutions. Go visit: www.solaris.co.tz & www.facebook.com/solaristanzania
The company started its operations in the lake region of Tanzania in October 2014 with an approach that relies on 3 main pillars:
• An efficient solar technology that suits the needs of entrepreneurs and households. To do so, the Solaris station can charge up to 9 electronic devices at once (lamps, phones, etc.). Systems start from 20W up to 80W + TV.
• A micro-credit system that removes the upfront cost constraint that prevented many entrepreneurs from launching such venture. The customer benefits from a “pay-as-you-go” offer and unlocks the device through mobile payments. After the repayment period, the client owns the device.
• A free after sales is offered during the repayment period, through a team of local mentors who visit clients whenever they need support and technical maintenance.
Job description
We are looking for our Head of After-sales Department.
The After-sales department includes:
• Installers who set up the solar home systems at our customers’ house
• After-sales agents going on the field to solve issues of our customers
• Callers who take care of delinquent customers
• Coordinators who give priorities to these three teams
The manager will be responsible for the management of the department and his team members. The manager will be reporting directly to the top management of Solaris Tanzania. Among the main missions of the manager:
Projects
Lead projects to optimize the organization and the efficiency of the department. These projects include:
• Data analysis
• Field surveys
• Process designing
• Training
Training
Make sure all the teams respect the key processes of the department. This includes:
• Do quality control on the field to understand the issues faced by the teams
• Design a training (Power Point)
• Deliver the training to the teams
Designing the department
• Update the processes of the department to optimize the fit with the reality of the field
• Design relevant KPIs and observe their evolution
• Update the split of the region per After-sales agent
Recruiting
• Design a recruiting planning
• Organize the recruiting sessions
• Run the interviews and the tests
Budgeting
• Assign every resource to optimize the efficiency of the department
• Design monthly budgets
• Be fully responsible and independent with this budget
Communication
• Bottom-up: raise to the top management the issues met by the field teams
• Top-down: communicate to the team the new processes and policies set by the top management
Job profile
• Licence, master or equivalent level
• Previous management experiences are required, showing good record of at least 5 years of labour experiences and After-sales related.
• Good understanding of Solar and energy main challenges and previous experience into the energy sector is a plus
• The candidate should show rigor and be processes oriented
• The candidate should show high organizational skills
• The candidate should show autonomy
• The candidate should show creativity to solve challenges
• The candidate should show high communication skills (towards the teams and the top management)
• The candidate should be computer skilled and numerically literate: Word, Excel and Power Point should be fully mastered
• English and swahili proficiency
Position details
• Location: based in the lake region, Tanzania
• Starting date: as soon as possible
• Remuneration: according to profile
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