Head of Department: M-Commerce Operations - MCOM24
JOB PURPOSE
To
own the M-Commerce operational systems and support all internal
divisions in the effective performance of their operational processes
related to M-Commerce products and services
KEY ACCOUNTABILITIES
Supporting
the IT and Network Divisions, be the business owner of the M-Commerce
systems, managing upgrades, change requests and incidents, capacity
planning and monitoring and technical roadmaps.
Supporting
the Customer Service and Distribution Divisions, define and monitor the
customer experience for consumer, business and distribution users of
the M-Commerce systems, including testing of changes, training of
customer facing teams, and 2nd line support for distribution and
business customers.
Supporting
the Sales and Distribution Divisions, manage the sales activation
process for distribution and business customers on the M-Commerce
systems.
Supporting
the Legal and Regulatory Division, implement AML and compliance
controls and monitoring, data clean up and sanitization,
reconciliations, audit and fraud management and Central Bank Reporting
and oversight support.
Perform
M-Commerce product operations and processes, including reconciliation
with 3rd parties, month end reporting on operational indicators and
performing operational reports to support finance, sales, distribution
and customer service teams.
QUALIFICATIONS & EXPERIENCE
- 5-10
years relevant experience in a senior management role within an
M-Commerce environment, having being exposed to all disciplines.
- Relevant post graduate diploma or degree, commercial focus preferred
- Swahili & English (fluent)
-
CORE COMPETENCIES
- Operational Management – experience with management of large teams achieving deadlines
- Partner Management – delivery of results through partners and SLA’s
- Customer focused – passionate about delivery of results to internal and external customers
- Commercially astute – solid understanding of market, competitor, & customer
- Process-and
Control Oriented – solid understanding of key cross-functional
processes touching m-commerce; able to play an efficient role; able
to spot optimization and risk management opportunities
- Strong
Analytical skills – able to assess reports, identify issues, root
cause, and recommend solutions, expert spread sheet skills a
distinct advantage.
- Financial Management – develop and manage budgets, drive down costs wherever possible.
- Inspirational Leadership – develop and maintain great working environment throughout all levels of m-Commerce division
- Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor and PowerPoint skills a distinct advantage
: Full-time
Employment Type : Permanent
: 03-Jun-19, 8:59:00 PM
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