- Application deadline
- 2017-07-31
- Business / Employer name
- Proactive Employment Solutions Co. Ltd (PES)
- Job categories
- Banking & Finance
- Job Role
- Experienced
- Position Type
- Full Time
- Organization Type
- Private Sector
Location
Kinondoni, Mbezi
Dar Es Salaam
Description
We are looking to recruit most experienced Manager - Debit Cards, our client is one of the world’s leading banks in Tanzania.
JOB PURPOSE Responsible for smooth running of Card Issuing Business unit in conformance with VISA, MasterCard and Group regulations and policies. Furthermore to oversee all card issuance business related activity of the Bank.
MAIN ACCOUNT ABILITIES AND APPROXIMATE
Accountability: Team Leadership & People Management.
Outputs to deliver this accountability:
• Develop excellent relationships within own team and wider bank team to ensure delivery of card issuing and Bank
business goals
• Demonstrate Leadership and oversight to the Card issuing Team
• Develop together with Manager Cards a people management strategy for card with a focus on sourcing, Recruitment, socialization, training and development, performance management and retention.
• Contribute to the establishment of an appropri
ate working climate and related workplace elements as measured by
the annual Employee Opinion Survey (EOS).
• Co-ordinate and maintain a motivated team of high caliber and innovative individuals and develop the highest Standards of leadership and people management.
• Oversee and develop performance through the Performance Development (PD) process and ensure alignment Between ratings and business performance.
• Participate in coaching and mentoring activities, particularly for identified talent across the issuing business.
• Actively manage the workplace environment and the impact on staff motivation, retention as well as Health & Safety
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage
frequent knowledge sharing between team members
• Compile and analyses development needs for the team and ensure that identified training requirements are
budgeted for and executed
• Formulate and maintain a succession plan for the team
• Formulate an effective workforce and recruitment demand plans to ensure that current and future business Requirements can be met. Plans should be revised at least twice a year
• Support the Team leaders for the area to develop a high performing team by conducting daily and weekly operational
performance discussions and assisting employees to prepare the portfolio of evidence for formal performance Development discussions.
• Ensure the development of a high-performing team through embedding formal Performance Development and
informal coaching.
• Ensure that identified training is budgeted for and executed.
• Ensure, with the support from the HR Business Partner, that interview and recruit direct reports and provide support
to them during the recruitment of their teams on request.
• Ensure that all poor performance is addressed through the Absa Performance Accelerator (APA) Programmed and
that continued poor performance is adequately dealt with. Review APA reports to determine effectiveness of Interventions.
• Motivate staff in the department and ensure that their efforts are recognized.
Accountability: Business Management
Outputs to deliver this accountability:
• Develop the card issuance strategy and direction for card issuance in the bank in line with of the Cards Africa & Leadership teams
• Supervise Card issuing Performance in line with agreed business targets
• Develop in consultation with the Retail & Corporate product teams to develop and implement appropriate Customer
Value propositions
• Plan the resource requirements for the cards issuance business (people, Capital Expenditures, Operating Expenditures, Systems & Investment) secure its allocation for the business unit and deliver on the promised business results
• Provide targets and take accountability for the overall achievement of performance objectives in the department in
terms of employee satisfaction, customer experience, and cost performance, return on investments, risk, and
Compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year
• Formulate strategies to integrate the internal supply chain and improve service delivery to the Card issuance business.
• Ensure to actively work to integrate the internal supply chain for the business unit (including operations and group
support functions). Work with seniors in those areas to improve service delivery for the business unit and ensure
maximum utilization of shared services.
• Establish balanced scorecard criteria in conjunction with the Chief Operating Officer. Ensure that adequate
management information is made available to measure performance against the scorecard items.
Accountability: Sales & Service
Outputs to deliver this accountability:
• Develop and Implement the Cards Issuing Strategy with Absa Card Africa
• Create and Implement plans to increase the contribution of the card issuing business through growth in the current product base and the identification of new product opportunities.
• Ensure that the Group Credit Risk framework is applied by all sales staff under jurisdiction and drive product and
customer profitability reviews
• Draft overall accountability for budgets and planning in cards issuing
• Participate in relevant industry forums and manage the Card Issuing Scheme support relationship
Accountability: Risk & Control
Outputs to deliver this accountability:
• Ensure that the business processes that impact the area are mapped by Business Process Department and
understood by all members of the team
• Agree & own corrective action items with Internal Audit & Management Assurance for items allocated to Card issuing.
•Ensure that a zero tolerance approach to overdue actions is understood by the team.
• Complete the required Compliance Attestations
• Ensure that measures are in place to limit the instances of Fraud and ensure there is adequate awareness amongst
staff.
• Review and sign off the Detailed Risk & Control Assessments for the Card Issuing business.
• Review audit scopes defined by managers in the team and Absa Internal Audit or Management Assurance prior to
Audits commencing.
• Review audit issue, findings logs to ensure adequate attention is given to closure within the agreed timelines.
• Complete required compliance and Sarbanes Oxley (SOX) attestations and ensure that impacted team members
complete their attestations.
• Review and approve Detailed Risk and Control Assessments (DRACA's) prepared in the function. Complete
attestations to testify to the adequacy of controls on request.
• Oversee the development of Key Risk Scenarios. Actively work to minimize the amount of economic capital that has
to be set aside for operational risk.
• Drive a culture of proactive compliance in the function.
Accountability: Stakeholder Management
Outputs to deliver this accountability:
• Allocate duties to team members in order to achieve operational targets including prioritization and work schedules.
• Based on gaps identified, motivate requests to the Manager Cards for additional resources including people, budget and equipment.
• Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year.
• Participate in the measurement and reporting of internal and external Service Level Agreements on a monthly basis. Address any process failures specific to the department under management
• Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
• Develop the collaborative engagement of internal & external stakeholders of NBC cards issuing including suppliers,
customers, service providers, business partners and other Group entities.
• Participate proactively as a member of the Retail communities within the bank representing card on various internal
and external forums (e.g. sales forum).
Perform all other duties as reasonably assigned.
FORMAL LEARNING REQUIRED
Minimum Qualifications Required:-
• Degree in Banking/ Accountancy
• Relevant tertiary qualification will be to your advantage
Preferred Qualifications
• Degree in Banking/ Accountancy
• Basic Computer Knowledge
EXPERIENCE REQUIRED
Minimum Experience Required
• 2 years experience in Banking/Card industry
Preferred Experience
• MasterCard and Visa
KNOWLEDGE AND SKILLS REQUIRED
• Leadership skills
• Planning and Organising skills
• Analytical and problem solving skills
• Negotiation and presentation skills
• Excellent communication skills (writing and speaking)
• Computer literacy
• Facilitation skills
• Planning
Send your application to:
Proactive Employment Solutions Co. Ltd (PES)
Plot 1059, Proactive Place (Mbezi Beach)
Corner of Ally Sykes Close & Kichuri Close
P.O Box 60599, DSM, Tanzania
Email: info@pes.co.tz
JOB PURPOSE Responsible for smooth running of Card Issuing Business unit in conformance with VISA, MasterCard and Group regulations and policies. Furthermore to oversee all card issuance business related activity of the Bank.
MAIN ACCOUNT ABILITIES AND APPROXIMATE
Accountability: Team Leadership & People Management.
Outputs to deliver this accountability:
• Develop excellent relationships within own team and wider bank team to ensure delivery of card issuing and Bank
business goals
• Demonstrate Leadership and oversight to the Card issuing Team
• Develop together with Manager Cards a people management strategy for card with a focus on sourcing, Recruitment, socialization, training and development, performance management and retention.
• Contribute to the establishment of an appropri
ate working climate and related workplace elements as measured by
the annual Employee Opinion Survey (EOS).
• Co-ordinate and maintain a motivated team of high caliber and innovative individuals and develop the highest Standards of leadership and people management.
• Oversee and develop performance through the Performance Development (PD) process and ensure alignment Between ratings and business performance.
• Participate in coaching and mentoring activities, particularly for identified talent across the issuing business.
• Actively manage the workplace environment and the impact on staff motivation, retention as well as Health & Safety
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage
frequent knowledge sharing between team members
• Compile and analyses development needs for the team and ensure that identified training requirements are
budgeted for and executed
• Formulate and maintain a succession plan for the team
• Formulate an effective workforce and recruitment demand plans to ensure that current and future business Requirements can be met. Plans should be revised at least twice a year
• Support the Team leaders for the area to develop a high performing team by conducting daily and weekly operational
performance discussions and assisting employees to prepare the portfolio of evidence for formal performance Development discussions.
• Ensure the development of a high-performing team through embedding formal Performance Development and
informal coaching.
• Ensure that identified training is budgeted for and executed.
• Ensure, with the support from the HR Business Partner, that interview and recruit direct reports and provide support
to them during the recruitment of their teams on request.
• Ensure that all poor performance is addressed through the Absa Performance Accelerator (APA) Programmed and
that continued poor performance is adequately dealt with. Review APA reports to determine effectiveness of Interventions.
• Motivate staff in the department and ensure that their efforts are recognized.
Accountability: Business Management
Outputs to deliver this accountability:
• Develop the card issuance strategy and direction for card issuance in the bank in line with of the Cards Africa & Leadership teams
• Supervise Card issuing Performance in line with agreed business targets
• Develop in consultation with the Retail & Corporate product teams to develop and implement appropriate Customer
Value propositions
• Plan the resource requirements for the cards issuance business (people, Capital Expenditures, Operating Expenditures, Systems & Investment) secure its allocation for the business unit and deliver on the promised business results
• Provide targets and take accountability for the overall achievement of performance objectives in the department in
terms of employee satisfaction, customer experience, and cost performance, return on investments, risk, and
Compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year
• Formulate strategies to integrate the internal supply chain and improve service delivery to the Card issuance business.
• Ensure to actively work to integrate the internal supply chain for the business unit (including operations and group
support functions). Work with seniors in those areas to improve service delivery for the business unit and ensure
maximum utilization of shared services.
• Establish balanced scorecard criteria in conjunction with the Chief Operating Officer. Ensure that adequate
management information is made available to measure performance against the scorecard items.
Accountability: Sales & Service
Outputs to deliver this accountability:
• Develop and Implement the Cards Issuing Strategy with Absa Card Africa
• Create and Implement plans to increase the contribution of the card issuing business through growth in the current product base and the identification of new product opportunities.
• Ensure that the Group Credit Risk framework is applied by all sales staff under jurisdiction and drive product and
customer profitability reviews
• Draft overall accountability for budgets and planning in cards issuing
• Participate in relevant industry forums and manage the Card Issuing Scheme support relationship
Accountability: Risk & Control
Outputs to deliver this accountability:
• Ensure that the business processes that impact the area are mapped by Business Process Department and
understood by all members of the team
• Agree & own corrective action items with Internal Audit & Management Assurance for items allocated to Card issuing.
•Ensure that a zero tolerance approach to overdue actions is understood by the team.
• Complete the required Compliance Attestations
• Ensure that measures are in place to limit the instances of Fraud and ensure there is adequate awareness amongst
staff.
• Review and sign off the Detailed Risk & Control Assessments for the Card Issuing business.
• Review audit scopes defined by managers in the team and Absa Internal Audit or Management Assurance prior to
Audits commencing.
• Review audit issue, findings logs to ensure adequate attention is given to closure within the agreed timelines.
• Complete required compliance and Sarbanes Oxley (SOX) attestations and ensure that impacted team members
complete their attestations.
• Review and approve Detailed Risk and Control Assessments (DRACA's) prepared in the function. Complete
attestations to testify to the adequacy of controls on request.
• Oversee the development of Key Risk Scenarios. Actively work to minimize the amount of economic capital that has
to be set aside for operational risk.
• Drive a culture of proactive compliance in the function.
Accountability: Stakeholder Management
Outputs to deliver this accountability:
• Allocate duties to team members in order to achieve operational targets including prioritization and work schedules.
• Based on gaps identified, motivate requests to the Manager Cards for additional resources including people, budget and equipment.
• Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year.
• Participate in the measurement and reporting of internal and external Service Level Agreements on a monthly basis. Address any process failures specific to the department under management
• Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
• Develop the collaborative engagement of internal & external stakeholders of NBC cards issuing including suppliers,
customers, service providers, business partners and other Group entities.
• Participate proactively as a member of the Retail communities within the bank representing card on various internal
and external forums (e.g. sales forum).
Perform all other duties as reasonably assigned.
FORMAL LEARNING REQUIRED
Minimum Qualifications Required:-
• Degree in Banking/ Accountancy
• Relevant tertiary qualification will be to your advantage
Preferred Qualifications
• Degree in Banking/ Accountancy
• Basic Computer Knowledge
EXPERIENCE REQUIRED
Minimum Experience Required
• 2 years experience in Banking/Card industry
Preferred Experience
• MasterCard and Visa
KNOWLEDGE AND SKILLS REQUIRED
• Leadership skills
• Planning and Organising skills
• Analytical and problem solving skills
• Negotiation and presentation skills
• Excellent communication skills (writing and speaking)
• Computer literacy
• Facilitation skills
• Planning
Send your application to:
Proactive Employment Solutions Co. Ltd (PES)
Plot 1059, Proactive Place (Mbezi Beach)
Corner of Ally Sykes Close & Kichuri Close
P.O Box 60599, DSM, Tanzania
Email: info@pes.co.tz
0 Comments