- Banking & Finance
- Job Role
- Management
- Position Type
- Full Time
- Organization Type
- Private Sector
Location
Kinondoni, Mbezi
Dar Es Salaam
Description
We are looking to recruit most experienced Post Writer Manager, our client is one of the world’s leading banks from Tanzania.
Business Area - Collections and Recoveries (COO)
Role this role reports to - Head : Collections and Recoveries
Overall Job Purpose:
To implement the operational plans for Post write off Recoveries through oversight of Post write off Recoveries team within Collections and also to performance manage the DCA Debt collections agency where the work is outsourced to.
Key Accountabilities :
Accountability: People Management
• Manage and motivate departments effectively to ensure maximising of collections
• Develop high performing teams by recruiting and promoting the best people in line with the business’ needs, supporting the enhancement and development of people, embedding formal performance development and informal coaching.
• Identify talent and develop successors to retain key individuals and skills sets within bank, through mentoring. Determine and analyse development needs for the teams and ensure that identified training requirements are budgeted for and executed.
• Ensure that the Bank values are displayed and entrenched within the team and across all departments. Display and promote behaviours that support the Bank brand and culture.
• Responsible for holding direct reports accountable for the department’s performance. Address poor performance of team leaders through the formal
• Performance Accelerator Programme and ensure that continued poor performance is appropriately remediated.
• Responsible for managing change by maintaining operational effectiveness
• Promoting a learning culture and imparting technical expertise and knowledge through continuous coaching of staff.
• Delegate tasks appropriately according to the business requirements and ensure recognition thereof.
• Ensure that overtime is monitored and kept to a minimum.
• Initiate disciplinary and grievance procedures in conjunction with Human Resources when required.
• Participate in the creation and implementation of the Employee Opinion Survey (EOS).
• Establish and maintain a succession plan for the team. Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
• Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose
• Motivate to and obtain approval for any additional headcount for the teams
• Approve leave requests for direct reports and create leave plan to ensure adequate coverage.
• Ensure resolution of grievances raised by team members and escalate where and when required
Accountability: Operations Management
• Explain targets and ensure accountability for the monitoring and achievement of performance objectives in the teams in terms of employee satisfaction, customer experience, and cost performance, risk, and compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year.
• Ensure that duties are allocated based on work volumes, in order to achieve operational targets.
• Implement productivity improvement measures and ensure that staff is coached on any new processes or on their areas for improvement.
• Escalate any major issues identified, that may cause reputational or financial risk to the bank.
• Ensure that internal stakeholder and management are kept informed on department’s progress and actions
• Ensure alignment as far as possible between the departments managed, to result in better use of resources.
• Participate in the measurement and reporting of internal and external Service Level Agreements, by monitoring the performance of the Vendors regularly.
• Review current processes and procedures and continuously innovate and look for opportunities to improve efficiently within the current processes and control frameworks.
• Promote though regular engagements with the teams, a high level of customer
service culture,
• Monitor the existing processes and systems to ensure effective workflows.
• Provide reporting to the management of an appropriate standard and quality to enable understanding and assessment of the key actions, deliverables and issues in the portfolios.
• Address any work deliverance and performance issues with the internal and external service providers.
• Communicate the business unit’s strategy to the team members in such a way that they understand the contribution they have to make.
• Conduct a statistical analysis to track performance variances and determine the root causes of errors. Implement the necessary changes to increase performance.
• Ensure implementation of a balanced scorecard to identify shortcomings. • Continuously monitor and devise strategies to address associated risks.
• Constantly review strategies and propose changes. Implement strategies service culture,
• Monitor the existing processes and systems to ensure effective workflows.
• Provide reporting to the management of an appropriate standard and quality to enable understanding and assessment of the key actions, deliverables and issues in the portfolios.
• Address any work deliverance and performance issues with the internal and external service providers.
• Communicate the business unit’s strategy to the team members in such a way that they understand the contribution they have to make.
• Conduct a statistical analysis to track performance variances and determine the root causes of errors. Implement the necessary changes to increase performance.
• Ensure implementation of a balanced scorecard to identify shortcomings. • Continuously monitor and devise strategies to address associated risks.
• Constantly review strategies and propose changes. Implement strategies
Accountability: Business Management
• Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
• Oversee audit findings that have an impact on the area, work with the Manager to understand what actions are required to close out findings. Implement required actions.
• During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously.
• Complete required compliance and SOX attestations.
• Log all Risk and Loss events as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
• Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.
• Ensure that the team understands all compliance requirements and highlight gaps to the manager. (i.e.: SOX Compliance, ACM, House rules, etc) • Ensure that all regulatory requirements are adhered to.
• Ensure that the Business Continuity Tool is updated regularly. Arrange for team members to participate in BCM tests at the required intervals and document test results. Work with team members in the area to implement corrective measures in case of test fails.
• Working with other managers in the department to develop Detailed Risk and Control Assessments (RCA's) for the function and update at the required intervals (normally quarterly).
• Ensure that all team members understand the control requirements related to physical and systems access control and information security requirements. Collect access cards from employees leaving the department or the bank and send instructions to IT and HR to remove their systems access.
• Ensure that the Bank Recoveries team has a Health and Safety Rep, Fire Warden and Evacuation rep.
Accountability: Risk & Compliance
• Ensure that our DCA”s meet the 85% call quality targets
• Ensure that all our DCA’s and staff are trained and adhere to the TCF principle • Adhere to Bank TAT on complaints
• Conduct a CSM every quarter and seek action plans from DCA on improvements
• Partner with Risk and Compliance and agree on the acceptable risk appetite with input from Group Risk management functions.
• Take accountability as contracted for the assigned principal risks in terms of Bank Operations Risk Management Framework. • Ensure that adequate controls are in place.
• Drive a culture of proactive compliance in function.
• Determine the action plans to effectively reduce and manage risk issues related to Barclays Internal Audit findings, Management assurance findings, Compliance issues, SOX requirements and operational risk.
• Review risk management practices with Group Risk and highlight areas that require improvement to team leaders. Ensure they understand their responsibility of Risk ownership.
• Oversee that development of DRACA’S, control issues, Key Risk Indicators and Principle Risks for the function.
Accountability: Review strategy design
• Engage with Credit risk partners to design and developed the operational strategies to be executed by business
• Engage with Credit risk partners to provide accurate targets based on previous forecast
• Engage with Credit risk partners to provide Business with different placement campaigns
• Engage with Credit risk partners to provide data in terms of what is recoverable and non-recoverable
• Engage with Credit risk partners to provide vintage analyses on the portfolio
• Engage with Credit risk partners to provide settlements on the portfolio
Education and Experience Required
• B-degree in Commerce / Law
Preferred
• Post write off experience for a financial institution
• Product knowledge (Cards and Loans
Knowledge & Skills: (Maximum of 6)
• Proven ability to influence at senior level.
• In-depth knowledge of the full Bank Retail product set in-country, Local Business services, and Corporate Business services
• Detailed working knowledge of Risk and Credit policies and procedures
• Good understanding of group structure and interfaces with other functions
• Report Writing and Presentation
• Ability to function independently
• High level negotiation skills
• Working knowledge of impaired policies
• People Management Experience
Proficient ins MS Office(word, Excel, PowerPoint, outlook and internet
Competencies: (Maximum of 8 competencies)
• Deciding and Initiating action;
• Leading and Supervising;
• Working with People;
• Relating and Networking;
• Persuading and Influencing;
• Applying Expertise and Technology;
• Analysing;
• Planning and Organizing
• Mental & Environmental Demands
• Negotiation, relationship management and influencing skills at senior level.
• Team-building
• Performance Management
Please send to us via: info@pes.co.tz or recruitment@pes.co.tz
OR
Proactive Employment Solutions Co. Ltd (PES)
Plot 1059, Proactive Place (Mbezi Beach)
Corner of Ally Sykes Close & Kichuri Close
P.O Box 60599, DSM, Tanzania
Please note that only the shortlisted candidates will be contacted
DON’T MISS THIS GREAT PROFESSIONAL OPPORTUNITY
Business Area - Collections and Recoveries (COO)
Role this role reports to - Head : Collections and Recoveries
Overall Job Purpose:
To implement the operational plans for Post write off Recoveries through oversight of Post write off Recoveries team within Collections and also to performance manage the DCA Debt collections agency where the work is outsourced to.
Key Accountabilities :
Accountability: People Management
• Manage and motivate departments effectively to ensure maximising of collections
• Develop high performing teams by recruiting and promoting the best people in line with the business’ needs, supporting the enhancement and development of people, embedding formal performance development and informal coaching.
• Identify talent and develop successors to retain key individuals and skills sets within bank, through mentoring. Determine and analyse development needs for the teams and ensure that identified training requirements are budgeted for and executed.
• Ensure that the Bank values are displayed and entrenched within the team and across all departments. Display and promote behaviours that support the Bank brand and culture.
• Responsible for holding direct reports accountable for the department’s performance. Address poor performance of team leaders through the formal
• Performance Accelerator Programme and ensure that continued poor performance is appropriately remediated.
• Responsible for managing change by maintaining operational effectiveness
• Promoting a learning culture and imparting technical expertise and knowledge through continuous coaching of staff.
• Delegate tasks appropriately according to the business requirements and ensure recognition thereof.
• Ensure that overtime is monitored and kept to a minimum.
• Initiate disciplinary and grievance procedures in conjunction with Human Resources when required.
• Participate in the creation and implementation of the Employee Opinion Survey (EOS).
• Establish and maintain a succession plan for the team. Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
• Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose
• Motivate to and obtain approval for any additional headcount for the teams
• Approve leave requests for direct reports and create leave plan to ensure adequate coverage.
• Ensure resolution of grievances raised by team members and escalate where and when required
Accountability: Operations Management
• Explain targets and ensure accountability for the monitoring and achievement of performance objectives in the teams in terms of employee satisfaction, customer experience, and cost performance, risk, and compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year.
• Ensure that duties are allocated based on work volumes, in order to achieve operational targets.
• Implement productivity improvement measures and ensure that staff is coached on any new processes or on their areas for improvement.
• Escalate any major issues identified, that may cause reputational or financial risk to the bank.
• Ensure that internal stakeholder and management are kept informed on department’s progress and actions
• Ensure alignment as far as possible between the departments managed, to result in better use of resources.
• Participate in the measurement and reporting of internal and external Service Level Agreements, by monitoring the performance of the Vendors regularly.
• Review current processes and procedures and continuously innovate and look for opportunities to improve efficiently within the current processes and control frameworks.
• Promote though regular engagements with the teams, a high level of customer
service culture,
• Monitor the existing processes and systems to ensure effective workflows.
• Provide reporting to the management of an appropriate standard and quality to enable understanding and assessment of the key actions, deliverables and issues in the portfolios.
• Address any work deliverance and performance issues with the internal and external service providers.
• Communicate the business unit’s strategy to the team members in such a way that they understand the contribution they have to make.
• Conduct a statistical analysis to track performance variances and determine the root causes of errors. Implement the necessary changes to increase performance.
• Ensure implementation of a balanced scorecard to identify shortcomings. • Continuously monitor and devise strategies to address associated risks.
• Constantly review strategies and propose changes. Implement strategies service culture,
• Monitor the existing processes and systems to ensure effective workflows.
• Provide reporting to the management of an appropriate standard and quality to enable understanding and assessment of the key actions, deliverables and issues in the portfolios.
• Address any work deliverance and performance issues with the internal and external service providers.
• Communicate the business unit’s strategy to the team members in such a way that they understand the contribution they have to make.
• Conduct a statistical analysis to track performance variances and determine the root causes of errors. Implement the necessary changes to increase performance.
• Ensure implementation of a balanced scorecard to identify shortcomings. • Continuously monitor and devise strategies to address associated risks.
• Constantly review strategies and propose changes. Implement strategies
Accountability: Business Management
• Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
• Oversee audit findings that have an impact on the area, work with the Manager to understand what actions are required to close out findings. Implement required actions.
• During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously.
• Complete required compliance and SOX attestations.
• Log all Risk and Loss events as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
• Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.
• Ensure that the team understands all compliance requirements and highlight gaps to the manager. (i.e.: SOX Compliance, ACM, House rules, etc) • Ensure that all regulatory requirements are adhered to.
• Ensure that the Business Continuity Tool is updated regularly. Arrange for team members to participate in BCM tests at the required intervals and document test results. Work with team members in the area to implement corrective measures in case of test fails.
• Working with other managers in the department to develop Detailed Risk and Control Assessments (RCA's) for the function and update at the required intervals (normally quarterly).
• Ensure that all team members understand the control requirements related to physical and systems access control and information security requirements. Collect access cards from employees leaving the department or the bank and send instructions to IT and HR to remove their systems access.
• Ensure that the Bank Recoveries team has a Health and Safety Rep, Fire Warden and Evacuation rep.
Accountability: Risk & Compliance
• Ensure that our DCA”s meet the 85% call quality targets
• Ensure that all our DCA’s and staff are trained and adhere to the TCF principle • Adhere to Bank TAT on complaints
• Conduct a CSM every quarter and seek action plans from DCA on improvements
• Partner with Risk and Compliance and agree on the acceptable risk appetite with input from Group Risk management functions.
• Take accountability as contracted for the assigned principal risks in terms of Bank Operations Risk Management Framework. • Ensure that adequate controls are in place.
• Drive a culture of proactive compliance in function.
• Determine the action plans to effectively reduce and manage risk issues related to Barclays Internal Audit findings, Management assurance findings, Compliance issues, SOX requirements and operational risk.
• Review risk management practices with Group Risk and highlight areas that require improvement to team leaders. Ensure they understand their responsibility of Risk ownership.
• Oversee that development of DRACA’S, control issues, Key Risk Indicators and Principle Risks for the function.
Accountability: Review strategy design
• Engage with Credit risk partners to design and developed the operational strategies to be executed by business
• Engage with Credit risk partners to provide accurate targets based on previous forecast
• Engage with Credit risk partners to provide Business with different placement campaigns
• Engage with Credit risk partners to provide data in terms of what is recoverable and non-recoverable
• Engage with Credit risk partners to provide vintage analyses on the portfolio
• Engage with Credit risk partners to provide settlements on the portfolio
Education and Experience Required
• B-degree in Commerce / Law
Preferred
• Post write off experience for a financial institution
• Product knowledge (Cards and Loans
Knowledge & Skills: (Maximum of 6)
• Proven ability to influence at senior level.
• In-depth knowledge of the full Bank Retail product set in-country, Local Business services, and Corporate Business services
• Detailed working knowledge of Risk and Credit policies and procedures
• Good understanding of group structure and interfaces with other functions
• Report Writing and Presentation
• Ability to function independently
• High level negotiation skills
• Working knowledge of impaired policies
• People Management Experience
Proficient ins MS Office(word, Excel, PowerPoint, outlook and internet
Competencies: (Maximum of 8 competencies)
• Deciding and Initiating action;
• Leading and Supervising;
• Working with People;
• Relating and Networking;
• Persuading and Influencing;
• Applying Expertise and Technology;
• Analysing;
• Planning and Organizing
• Mental & Environmental Demands
• Negotiation, relationship management and influencing skills at senior level.
• Team-building
• Performance Management
Please send to us via: info@pes.co.tz or recruitment@pes.co.tz
OR
Proactive Employment Solutions Co. Ltd (PES)
Plot 1059, Proactive Place (Mbezi Beach)
Corner of Ally Sykes Close & Kichuri Close
P.O Box 60599, DSM, Tanzania
Please note that only the shortlisted candidates will be contacted
DON’T MISS THIS GREAT PROFESSIONAL OPPORTUNITY
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