Provide
leadership and direction of NMB Banking Operations and be responsible
for the development and maintenance of the bank’s Head Office operations
ensuring that it continually acquires and maintains a profitable
business with minimum risk.
Main Responsibilities
Oversee, coordinate, direct, and provide guidance to the department and the bank on all operational activities.
Lead
the Banking Operations teams i.e. Clearing, Trade Operations, Treasury
back office, Central Processing, Remittance and Operations Support team
through building, empowering, and providing them with operational skills
required to sustain current and future NMB bank growth.
Coordinate
operational business activities of the bank’s Head Office departments
with a view of improving efficiency and control standards across the
network.
Participate in the preparation and implementation of the bank’s periodic reviews of the business plan.
Monitor
network operational standards through system reports, internal and
external audit reports and follow up rectification process of all
high/medium risk issues in liaison with Chief Operating Officer.
Give
direction and solid input to the development and implementation of the
key snap checks focusing on sensitive operational areas for all branch
network .
Play
a major role in identifying key operational control weaknesses of the
bank core system and give directions on the best way forward to
achieving required controls.
Participate
effectively in the bank projects geared to introducing new products and
services and/or improving existing products and services.
Coordinate
production of annual budget within various Operations units; review and
implement a system for control in adherence to the set budget, and
report quarterly performance outcome of the departmental budget to the
Chief Operating Officer.
Oversee
and participate in the review, refinement and implementation of branch
returns for monitoring operations of branches and update the Chief
Operating Officer as appropriate.
Coordinate and oversee the development and documentation of quality bank’s operations manuals in line with business focus.
Prepare
and oversee the review, design and implementation of the Operations
department annual strategic objectives and report regularly or as
appropriate to the Chief Operating Officer.
Develop and put in place appropriate management information system to support the operations activities of the bank.
Oversee the preparation and implementation of a plan for substantially improving customer service.
Oversee
clearing activities of the bank and be a key player in coordinating and
managing all BOT operations related issues with NMB bank.
Be a key player in coordinating and managing all NMB operations related issues for all commercial banks.
Represent the bank on operational issues at internal/ external forums and be a role model in representing the bank’s good image.
Work
closely with the Chief Operating Officer and all Head Office
departmental Heads, Zone Managers and Branch Managers in streamlining
the operational functions of the bank and recommending beneficial
operational Changes from time to time.
Work
closely with other Head Office Heads in identifying weaknesses in the
Current products, processes and services and recommending appropriate
solutions to minimize risks.
Manage information flow in both directions, upwards and downwards.
Build, develop and lead “Winning Teams” through good guidance, training and empowerment.
Be a role model in all aspects of management to the direct reports and other team members within the network.
Attributes
Good background of Banking Operations in products and services.
Good understanding of NMB Operations and products offering.
Understanding of evolution in technologies used in Banking Operations.
Leadership skills and people management skills.
Excellent communication and presentation skills.
Ability to plan and think strategically.
Qualifications and Experience
Bachelor’s Degree or Advanced Diploma in Banking, Business, Finance or its equivalent.
Master’s degree will be an added advantage.
Advanced computer skills is a requirement
At
least 10 years of working experience in Banking Operations; 5 years
being in senior management role at a reputable bank or financial
institution.
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