IT Support Technician
Global Careers Company
Added on 2015-04-10 09:43:19
- Location
- Dar es Salaam
- Job Category
- IT & Telecoms
- Work Type
- Salary
- Not specified
Description
Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines.Details
Job Purpose:
Reporting functionally to the Group Head of IT and
administratively to the Country Manager, the IT Services Administrator overall
purpose is to provide direct support to users by ensuring that all RI users
access required IT services and maintain high service standards to improve
productivity within the company.
Key Responsibility
Areas:
- Trouble shooting and resolution of technical problems with desktop, laptops, iPod’s, tablets, phones and network equipment and software.
- Provide authorized access of internet and shared to guests and board members plus give rights to network folders across the departments as required.
- Continually provide solutions to interconnect diverse systems including associated validation system file server, emails server, presentation system.
- Train and orient operations and other staff on use of hardware, software and other IT facilities.
- Interact successfully with numerous computer platforms and applications in a multi layered client server environment.
- Ensure accurate documentation of I.T & Infrastructure Resources, equipment and the software library.
- Ensure that all regional corporate data and locally hosted systems are backed up and ensure up to date effective documentation of the said backups.
Required
Qualifications, Knowledge, Skill and Ability Knowledge & Experience
Required
Essential
- Degree in IT related field
- Expert knowledge of N+, A+, CISCO, LAN & WAN, and MSP certification
- At least 2 years relevant experience in a similar role Desirable
- Good leadership and problem solving skills
- Good report writing skills
- A proven ability to build strong client relationships and maintain an excellent customer focus
- click the link below to apply
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