Control Room Operator at Utrack Africa Ltd

• Job Vacancy > Control Room Operator
  Location > Arusha
  Position Type > Full Time
  Organization Type > Company
• 
  

  Utrack Africa Ltd

Application Deadline: 29 Aug 2016

Control Room Operator POSITION DESCRIPTION:

Company : UTRACK AFRICA LTD
Position : CONTROL ROOM OPERATOR
Location : ARUSHA


Utrack Africa (Tanzania ) Limited is one of the leading providers of Fleet Management and Vehicle Tracking solutions in Tanzania and East Africa in general.
We are looking for a competent candidate who has qualifications and experience specified below to fill the position of Control room operator.

SUMMARY OF THE POSITION
• A candidate should have qualifications & professional with experience in control room coordination with ability to execute control room tasks in a timely and effective manner. Timely responding and solving client problems and successful adhere of department SOP’s.
• A Control Room Operator, will be responsible for managing all the control room operations seamlessly with vert close liaison with other departments i.e. customer care, Accounts department, and the clients directly by answering their questions, responding to emails and handling emergency situations like stolen vehicles, hijack, data needed by at accounts and will ensure that daily reports, and vehicle transmission are monitored in the tracking platform and also will be handling a first-hand helpdesk support.

Duties and Responsibilities

Adhere to control room operational procedures for effective goal achievement
And handle work in a timely manner.
To Handle and respond to ticket system directed to the control room for
Action by solving and closing tasks assigned to the department.
To handle client request emergency situations of stolen vehicles and perform
Immobilization as per laid down departmental protocols.

To liaise with field departments regarding tracker repairs by submitting
Daily/weekly reports of non-transmitting vehicles.
To update, and confirm the work done via reports on a daily basis to the
Management and relevant departments.
To be aware of each customer’s system requirements, and respond to call-in
Request from clients or other company departments.
To check system status, and confirm the device transmissions up to date with
No delays. Ensure the roaming vehicles updates are monitored and advise
Concerned department of any malfunctions.
To receive and monitor client alerts, and act by advising client severe
Violations that are generated by the fleet. This can be done via emails or
Phone calls.
To monitor and generate the daily transmission observation reports for the
Newly installed vehicle.


To handle initial troubleshooting process of non-updating vehicles and generate reports based on the possible causes why the device are not transmitting. This in turn advice the customer care department to do client follow up tasks.
To liaise with the finance department on the credit note reports, due to non-transmission of the devices.
Effective liaison with all colleagues across the Company to ensure excellent communication on internal and external enquiries, reporting functions, to avert losses that result in communication delays on inquiries that need departmental implementations.
Make on-the-spot judgments regarding immediate action required when incidents arise like vehicle hijacking, stolen vehicles and escalating the same to the management.
Ensure there is a follow up in the pending reports/task that results to no proper updates of the tracking units. This should follow up on a departmental level till such is rectified.

To priorities device monitoring for golden clients and raise direct tickets or call the clients to get information for units not transmitting.
Qualifications:
Education Level : Diploma to bachelor’s Degree in IT or equivalent
Degree Field : The field of study depends on the intended field of employment.
Experience : 2 – 5 Yrs
Computer skills : Proficiency with Microsoft word, Excel, PowerPoint Internet and
Communication : Must have good communication skills in both English and Swahili

APPLICATION INSTRUCTIONS:

Applications with CV, copies of relevant certificates, three references (one should be the last/current employer) should be sent via email through APPLY NOW



Applications can also be dropped off at Utrack Africa offices in Arusha - Arusha-Moshi Road, Ngulelo Area behind Puma filling Station.






Only short listed candidates will be contacted for an interview

APPLY NOW