Reference: JBDB761935
Job Details
- City:
- Dar es Salaam
- Job Location:
- Tanzania
- Contract Type:
- Full time
- Job category:
- Management
Company Details
- Company industry:
- Telecommunications Services
- Company Type:
- Employer (Private Sector)
- No. of Employees:
- 501-1000
Preferred Candidate
- Career level:
- Experienced (non-manager)
- Degree:
- Bachelor's degree
- Minimum years of experience:
- 2-5 years
Professional Skills
Language Skills
English, KiswahiliJob Description
JOB PURPOSE
To ensure smooth operation of MFS platforms , in order to maintain high service availability and to achieve the overall company goals accomplish service availability up to 99.99%
Key Responsibilities
Responsible for operational routines to maintain a high level of quality and availability of MFS Platforms and products offered by the company to both internal and external customers.
Responsible for the overall upkeep and management of all existing and future MFS services and Products/Projects and their integration to the company operations.
Responsible for the design, development/customization/acquisition and implementations of MFS products/systems to be offered to our subscribers or to be used internally.
Provide MFS business support and escalate to level 3 problems and report to the team.
Re-classify problems into level3 (need vendor support) and initiate change request to be approved by team leader and subsequently product vendor /owner.
Ensure that all MFS nodes, applications, products and associated processes are internal control compliant.
Review daily operations and Maintenance for the current MFS Platforms (USSD GW, DB, and Telepin NODES)
Preparation of CAR and supervise CAPEX execution for MFS Systems while ensuring budgetary control
Generation of capacity, KPI tracking and project progress reports weekly and monthly in a timely mannerEnd to end capacity dimensioning to
ensure expansion is done timely
Develop technical specifications and requirements for Systems based on key areas for growth
Review offers and BOQs from vendors to ensure that capacity and quality needs of the business are met
Undertake system changes and any other projects assigned by the MFS technical manager/Supervisor
Responsible for supervision of MFS support, governance and commercial meetings with Supplier, Millicom Regional Team, and Managed Service Provider
Support Operation teams, Commercial, BSD and CSD projects and product launches for Systems to meet objectives within timelines and quality
Ensure SLA compliance report for MFS is signed off on quarterly basis
To ensure smooth operation of MFS platforms , in order to maintain high service availability and to achieve the overall company goals accomplish service availability up to 99.99%
Key Responsibilities
Responsible for operational routines to maintain a high level of quality and availability of MFS Platforms and products offered by the company to both internal and external customers.
Responsible for the overall upkeep and management of all existing and future MFS services and Products/Projects and their integration to the company operations.
Responsible for the design, development/customization/acquisition and implementations of MFS products/systems to be offered to our subscribers or to be used internally.
Provide MFS business support and escalate to level 3 problems and report to the team.
Re-classify problems into level3 (need vendor support) and initiate change request to be approved by team leader and subsequently product vendor /owner.
Ensure that all MFS nodes, applications, products and associated processes are internal control compliant.
Review daily operations and Maintenance for the current MFS Platforms (USSD GW, DB, and Telepin NODES)
Preparation of CAR and supervise CAPEX execution for MFS Systems while ensuring budgetary control
Generation of capacity, KPI tracking and project progress reports weekly and monthly in a timely mannerEnd to end capacity dimensioning to
ensure expansion is done timely
Develop technical specifications and requirements for Systems based on key areas for growth
Review offers and BOQs from vendors to ensure that capacity and quality needs of the business are met
Undertake system changes and any other projects assigned by the MFS technical manager/Supervisor
Responsible for supervision of MFS support, governance and commercial meetings with Supplier, Millicom Regional Team, and Managed Service Provider
Support Operation teams, Commercial, BSD and CSD projects and product launches for Systems to meet objectives within timelines and quality
Ensure SLA compliance report for MFS is signed off on quarterly basis
Position Requirements
> Bachelors of Computer Science, Information Technology or related field
> Two years' experience in Mobile Financial Services or financial business related process.
> Two years' experience in Mobile Financial Services or financial business related process.
About the Company
Tigo is the first cellular
network in Tanzania. It started operations in 1994 and is Tanzania’s
most affordable and innovative mobile phone operator.
Tigo is part of Millicom International Cellular S.A. (MIC) and provides affordable, widely accessible and readily available prepaid cellular telephony services to more than 30 million customers in 13 emerging markets in Africa and Latin America.
The success of Tigo is based on the "Triple A" strategy which stands for Affordability, Accessibility and Availability. We create a world where mobile services are affordable, accessible and available everywhere and to everyone. This guarantees that our subscribers experience the best services at the most affordable rates throughout our 26 regions in both Tanzania Mainland and Zanzibar.
Tigo is part of Millicom International Cellular S.A. (MIC) and provides affordable, widely accessible and readily available prepaid cellular telephony services to more than 30 million customers in 13 emerging markets in Africa and Latin America.
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The success of Tigo is based on the "Triple A" strategy which stands for Affordability, Accessibility and Availability. We create a world where mobile services are affordable, accessible and available everywhere and to everyone. This guarantees that our subscribers experience the best services at the most affordable rates throughout our 26 regions in both Tanzania Mainland and Zanzibar.
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